Why do I need to download new app?

We have revamped all the apps with better user interface and better technology at the backend. We will stop all the existing apps and website once all users start using new apps and website.

How can I download the new apps?

Detailed instructions to download new apps are available at https://brasil.teleup.com/device-list. Please contact customer care for any further help.

Do I need to login again on the new apps or website?

Yes, you need to login to new website or apps again. You can use your existing credentials to login to new apps or website.

What are the different apps available?

As of now, we are supporting Roku, Android ,iOS mobiles and PC browser. However, we are planning to support other platforms soon. You can visit https://brasil.teleup.com/device-list. to know the list of supported devices.

Can I use the existing apps or website?

Yes, you can use existing apps or website, however existing apps or website will be stopped soon. So, we would suggest you to use the new apps or website from now.

Will there be any change in the subscription cost?

No, there will not be any change in subscription cost or billing dates. If you have queries, you can contact +1-917-832-1934.

Whom to contact in case of additional queries while using the new apps or website?

For additional queries, please contact +1-917-832-1934.